Frequently asked questions

Getting paid

How do you pay influencers?

We can send payments to your PayPal account or to your bank account through Wise (formerly Transferwise).

I filled out the form, but haven’t received any email or payment.

Delays may happen if there are mistakes in your form. Please make sure you’ve correctly entered your email address registered with Sweatcoin and your username exactly as it appears in the app.

I chose to receive my payment via bank transfer, but you haven’t asked for my account details. How do I send this to Sweatcoin?

We use Wise (formerly Transferwise) to transfer money to your bank account. You will receive an email from Wise Support with instructions to fill out your bank details.

My Sweatcoin account is disabled. Can you still process my reward?

No, we can’t process payments to influencers who no longer have an active account on Sweatcoin.

If your account is disabled for any reason, it means you’re no longer a registered user. Only registered users can qualify to become a Sweatcoin influencer.

When will I receive the payment into my bank account?

You will receive an email from Wise Support with instructions to fill out your bank details. After submitting your details, your payment may take up to two (2) business days to reach you.

What happens after I fill out the form to claim my reward?

We’ll send you an email confirmation after submitting your form. We aim to process all rewards within the timeframe indicated for each offer.

I received a payment confirmation email from Sweatcoin, but I don’t see the money in my PayPal account.

You may not see the payment reflected in your PayPal if:

You haven’t confirmed your email address on PayPal, or
You haven’t added the US dollar (USD) currency in your account

To learn how to accept money in a new currency, please go to PayPal’s support page.

I haven’t received a payment confirmation email from PayPal.

If you haven’t received a confirmation email, you may log into your PayPal account to check whether any payment has come through.

PayPal transfers are usually instant, but in some cases, can take up to 72 hours.

I gave you the wrong PayPal email address. How do I change it?

You may reach us at lola@sweatco.in to send your correct PayPal email address.

Please note that we can make this change only if the payment has not been processed yet.

If the payment has been processed and claimed, we can’t cancel the transaction or refund the payment, unless it’s been returned to us.

When claiming your rewards, please check your payment details before submission.

Influencers Hub

How do I access the Influencer Hub?

The Influencer Hub is accessible only to users who have successfully invited 30 new users into the Sweatcoin app. Upon reaching this number, you’re officially considered an influencer for Sweatcoin.

I’m an influencer with over 1,000 sweatcoins, but don’t have enough invites to claim a reward from the hub. Can I use my sweatcoins to redeem rewards instead?

You can only use sweatcoins earned from invites to redeem a reward from the Influencer Hub.

However, you’re free to use your sweatcoins earned from steps in our marketplace.

Why do cash rewards for my invites keep changing?

Rewards may change at any time depending on market conditions and Sweatcoin’s growth strategy.

I’m seeing different rewards from other influencers who are in the same market/country as me. Why is this so?

We may change or refund your reward if your invites are coming from users outside your market.

If the majority of your followers belong to a different market, please email us at influencers@sweatco.in so you can claim the appropriate rewards.

Can I refer a friend to Sweatcoin’s influencer program?

You may send your referral to influencers@sweatco.in.

Please note that referrals are subject to review, and we can’t guarantee an approval.

I’ve seen someone promote Sweatcoin with misleading messages or posts that go against your guidelines. What can I do?

If you see any post that goes against our marketing and promotional guidelines, you may report them to us through Instagram @promotesweatcoin or email at influencers@sweatco.in.
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Influencers that don’t follow our guidelines or terms and conditions harm the Sweatcoin brand and the reputation of the influencer community at large. That means they could affect your personal brand through association.

I’m struggling to reach 100 invites. Do you have any intermediate rewards for influencers with invites between 30 and 100?

No. At the moment, we don’t offer rewards for influencers with less than 100 invites.

Why should I invite users from my own market?

Your country of residence determines the appropriate rewards for successful invites. You qualify for rewards in your country if the majority of your successful invites belong to the same market as you. As such, inviting users from your own market ensures that you’re compensated fairly for your work.

You can check our terms and conditions to learn which countries belong to your market.

Note that the value of an invite depends on market conditions and Sweatcoin’s growth strategy. That means we can’t give the same rewards for users coming from different countries and markets.

If the majority of your followers belong to a different market, please email us at influencers@sweatco.in so you can claim the appropriate rewards.

I notice rewards can vary from country to country. Can I buy rewards from the Influencer Hub in a country different from mine?

No. At the moment, all offers are specific to each country.

The value of an invite depends on market conditions and Sweatcoin’s growth strategy. As such, we can’t provide the same rewards to all influencers.

Please note that claiming rewards not from your country of residence against our terms and conditions.

Why do rewards vary across countries and markets?

The value of an invite depends on market conditions and Sweatcoin’s growth strategy. This may also change from time to time.

Rest assured, we evaluate rewards often so that our influencers are compensated fairly for their work.

What is a VIP influencer marketplace and how can I join it?

The VIP Marketplace is invite only and only available in certain countries. The VIP program offers influencers premium payout rates. Invites to the VIP marketplace are reserved for influencers that are extremely active in promoting Sweatcoin, that communicate our mission and values in accordance with our promotional guidelines and that act as champions of our brand.

If you feel you qualify for our VIP marketplace or to find out if your country is viable for the VIP marketplace, please feel free to email us at influencers@sweatco.in.